Frequently Asked Questions

Everything you need to know about ordering custom boxes from Divefa, all in one place.

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Still have questions?

Our support team is here to help by email.

Ordering & Pricing

What is the minimum order quantity?

Our minimum order starts at just 100 boxes, so small and growing brands can get fully custom packaging without ordering thousands.

How is the price of custom boxes calculated?

Pricing depends on box style, size, material, printing, finishes and quantity. Larger quantities lower the price per box. Send us your details through the quote form for an exact price.

How do I place an order?

Request a quote, approve the price and digital proof, and we start production. You will receive email updates at every step.

Are there any hidden fees?

No. Your quote includes everything listed in it. If anything changes, like size or quantity, we will send an updated quote before production.

Design & Artwork

Do you offer free design support?

Yes. Our design team helps with dielines, artwork placement and digital mockups at no extra cost.

What file formats do you accept?

We prefer vector files such as AI, PDF, EPS or SVG. High-resolution PNG or JPG files at 300 DPI also work for most designs.

Will I see a proof before printing?

Always. We email a digital proof for your approval, and production only starts after you approve it.

Can you help if I don’t have a design?

Absolutely. Share your logo, colors and ideas and our designers will create a packaging design for you.

Production & Shipping

How long does production take?

Most orders are produced in 8–12 business days after you approve the final design. Rush production may be available on request.

Do you ship across the USA?

Yes. We deliver to businesses and homes in all 50 states.

How can I track my order?

Once your order ships, we email you the tracking number and carrier details.

Do my boxes arrive flat?

Most box styles ship flat to save space and shipping costs. Rigid boxes usually ship assembled.

Returns & Support

Can I return custom printed boxes?

Because every order is made just for you, custom boxes cannot be returned for change of mind. If there is a printing or manufacturing defect, we will reprint or refund it. See our Return Policy for details.

What if my order arrives damaged?

Email us photos within 7 days of delivery and we will arrange a replacement for the damaged items.

How do I contact support?

Our support is by email. Write to support@divefa.com and our team will reply, usually within one business day.

Ready to Create Your
Custom Packaging?

Get a free quote today and bring your packaging idea to life with Divefa.