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Home/Return Policy

Return Policy

Clear and fair rules for custom packaging. If something isn’t right with your order, we will make it right.

Divefa custom mailer box

Custom = Final Sale

Custom printed boxes are made just for you and can’t be returned for change of mind.

Defects Covered

Printing or manufacturing defects are reprinted or refunded.

Report Within 7 Days

Email photos within 7 days of delivery to start a claim.

Policy Sections

Problem with an order?

Email us your order number and photos and we will sort it out.

Email Support

support@divefa.com

Last updated: November 2026

Overview

At Divefa, every box is custom made for your brand using your sizes, artwork and finishes. Because of this, our return policy is different from stores that sell ready-made products. This policy explains when we reprint, refund or replace your order.

Custom Orders Are Final Sale

Custom printed and custom sized packaging cannot be resold, so it is not eligible for return or refund for reasons such as change of mind, ordering the wrong quantity, or design errors that were approved in the final proof. Please review your proof carefully before approving it.

Defective or Damaged Orders

If your order has a printing or manufacturing defect, or arrives damaged, we will make it right. Depending on the issue, we will reprint the affected boxes or issue a refund for them. A defect means the boxes do not match the approved proof, for example wrong size, wrong material or clear print errors.

Small differences in color between screens and printed boxes, and minor variations within normal printing tolerances, are not considered defects.

How to Request a Reprint or Refund

  1. Email support@divefa.com within 7 days of delivery.
  2. Include your order number, a short description of the issue and clear photos of the affected boxes.
  3. Keep the boxes until your claim is reviewed. We may ask you to return a sample.
  4. Our team will reply by email with the solution, usually within one business day.

Order Cancellations

You can cancel your order free of charge before you approve the final proof. After proof approval, production begins and materials are ordered, so the order can no longer be cancelled.

Refund Method

Approved refunds are sent back to the original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear on your statement.

Contact Us

Questions about this policy? Email our support team at support@divefa.com and we will be happy to help.

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