Last updated: November 15, 2026
This Privacy Policy explains how Divefa (“we”, “us”, “our”) collects, uses and protects your information when you visit divefa.com, request a quote, create an account or contact us. We serve customers in the United States.
1. Information We Collect
Information you give us: When you request a quote, create an account, subscribe to our emails or contact us, we may collect your name, email address, phone number (if you choose to share it), company name, shipping and billing address, box sizes, quantities, artwork files and any message you send.
Information collected automatically: When you browse our website we may collect basic technical data such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is collected through cookies and similar technologies.
2. How We Use Your Information
- To prepare and send quotes for your custom packaging.
- To process, produce and ship your orders.
- To create and manage your account.
- To reply to your questions and provide customer support.
- To send packaging tips, new designs and offers if you subscribe (you can unsubscribe at any time).
- To improve our website, products and services.
- To protect our website against fraud, spam and misuse.
3. Cookies
We use cookies to keep you logged in, remember your preferences, keep the website secure and understand how visitors use our pages. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.
4. How We Share Your Information
We do not sell your personal information. We only share it with trusted service providers who help us run our business, such as website hosting, email delivery, payment processing and shipping carriers, and only as needed to provide our services. We may also share information when required by law or to protect our rights.
5. Your Artwork and Designs
Artwork, logos and design files you send us are used only to quote, proof and produce your packaging. We do not use your artwork for any other purpose without your permission.
6. Data Security
We use reasonable technical and organizational measures to protect your information, including secure (HTTPS) connections. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We keep your information only as long as needed to provide our services, keep business records, resolve disputes and meet legal requirements.
8. Your Rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on your state of residence (for example, California), you may have additional privacy rights. To make a request, email us at support@divefa.com.
9. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
12. Contact Us
If you have any questions about this Privacy Policy, please email us at support@divefa.com.
