Last updated: November 15, 2026
These Terms & Conditions (“Terms”) apply to your use of divefa.com and to all quotes and orders for custom packaging placed with Divefa (“we”, “us”, “our”). By using our website or placing an order, you agree to these Terms.
1. Our Services
Divefa designs and produces custom printed boxes and packaging for businesses across the United States. Products shown on our website are examples of what we can make; every order is produced to the specifications agreed in your quote.
2. Quotes
Quotes are based on the size, style, material, printing, finishes and quantity you provide. Prices may change if any of these details change. A quote is not an order until you approve it and we confirm it in writing.
3. Orders and Payment
An order is confirmed once you approve the final quote and proof and any required payment is received. Payment terms will be shown on your quote or invoice. All prices are in U.S. dollars.
4. Artwork and Proofs
You are responsible for the artwork, text and content you send us. Before printing, we send a digital proof for your approval. Please check it carefully, including spelling, colors, sizes and layout. Once you approve the proof, we are not responsible for errors that appear in the approved proof.
You confirm that you own or have permission to use all logos, images and designs you send us, and that they do not infringe anyone else’s rights.
5. Colors and Tolerances
Printed colors may vary slightly from what you see on screen and between different materials and print runs. Small variations in color, cutting, size and final quantity are normal in packaging production and are not considered defects.
6. Production and Shipping
Production times start after proof approval and payment. Shipping times depend on the carrier and your location. Estimated dates are not guaranteed, and we are not responsible for carrier delays or events outside our control. Please see our Shipping & Delivery page for details.
7. Returns and Reprints
Because every order is custom made, returns are handled according to our Return Policy. If your order arrives damaged or has a production error, contact us within the time shown in that policy with photos of the issue.
8. Cancellations
You may cancel an order before production starts. Once production has started, costs already incurred for materials, plates or printing may be charged.
9. Accounts
If you create an account, you are responsible for keeping your login details safe and for all activity under your account.
10. Website Use
You agree not to misuse our website, including trying to access it without permission, sending spam or uploading harmful files. All content on this website, including text, images and graphics, belongs to Divefa or its licensors and may not be copied without permission.
11. Limitation of Liability
To the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses such as lost profits or business interruption.
12. Governing Law
These Terms are governed by the laws of the United States and the state in which Divefa operates, without regard to conflict-of-law rules.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page with the updated date.
14. Contact Us
If you have any questions about these Terms, please email us at support@divefa.com. See also our Privacy Policy.
